General Information
What is “Not Your Mama’s Lights?”
Not Your Mama’s Lights is the best light site on the Internet. We love it. We work hard to make it better every day. We sell over 1300 different models of lights at any given time and we are always looking for more lights to add to the list. However having so many lights to choose from causes a dilemma for most so we have built in a system for video reviews some by us, some by people on youtube, and some by our customers. We also created our “Not Your Mama’s Approved” list to help you know which lights are best. To see what criteria are used to create the “Not Your Mama’s Approved” list click here: Not Your Mama’s Approved
Who runs this website?
Not Your Mama’s Lights is owned and operated by The Bauer Investment Group, Inc. A Texas Corporation.
Who owns The Bauer Investment Group, Inc.
We do.
How many Lights do you sell?
Over 1400 SKU's with up to 12,000 flashlights in stock at any one time.
Do you sell anything else besides Lights?
We do, but not on this site. Everyone who works on this site is a light lover and we want it to stay that way. So while we do sell other products they operate as individual companies separate from this one. They are listed below:
Not Your Mamas Optics: The best in optics and scopes
Not Your Mamas Knives: Possibly the largest knife site on the internet
Why should I buy a light from you as opposed to some other seller?
Because we do our best to take care of you. That does not mean that everything is always perfect, it just means that we do all that we can and 99 out of 100 times we succeed.
What’s the quality like on the Lights you sell?
That depends but to help you figure out if they are high quality or not we offer video reviews, customer written reviews, and the infamous “Not Your Mamas Approved” rating system detailed here: Not Your Mamas Approved
Can I link to your site?
Yes.
Order Status
Has my order shipped?
If you order has shipped you will receive an email confirmation with the status change and your UPS Tracking Number. You can also find the status of your order under your Account Information.
How do I change quantities or cancel an item in my order?
To make sure your information is safe we do not save your credit card information so you will need to create a new order to add more items. If you need to cancel an order before it has shipped please email us as soon as possible:
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Order Problems
My order never arrived.
Please contact us immediately:
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An item is missing from my shipment.
Please contact us immediately:
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An item in my order is broken.
Please contact us immediately:
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I received the wrong item.
If you feel that you have received the wrong item, please contact us within 72 hours of receiving the item:
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What is your return policy?
Our Return Policy is detailed here: Return Policy
Can I exchange an item if I don't like it?
Our Exchange Policy is detailed here: Exchange Policy
My Account
How do I create an account?
To create an account click on the word “Register” under the login form.
How do I edit my account information?
First log into your account via the login form and then simply click “Account Maintenance” where the login form was.
Shipping Policy
Our Shipping Policy is found here: Shipping Policy
How much is shipping?
Our Shipping Policy and Pricing are found here: Shipping Policy
When will my order ship?
Our Shipping Policy and Pricing are found here: Shipping Policy
How long will it take for my order to arrive?
Depends on where you live. But within the US generally 3-5 days.
Do you ship internationally?
Yes. Please refer to our Shipping Policy for more specific information: Shipping Policy
Privacy Policy
Our Privacy Policy can be found here: Privacy Policy
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security. And each of our customers is insured by Comodo for up to $10,000.00 in case of identity theft.
What payment options do you offer?
We offer Visa, MasterCard, American Express, Discover
Do I have to pay sales tax?
Only if you live in the Great State of Texas.
I have a question on my charges.
Please contact customer service for further assistance.
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I need a copy of my receipt/invoice.
You should have been emailed a copy of your invoice, however if you did not receive it please contact us and we will send it again:
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When will my credit card be charged?
When you place an order.
Buyer's Guide
How do I find my product?
To find the item(s) you're looking for, you may (1) use the navigation menus on the top, or left of our website. (2) type a keyword into the SEARCH box. If you have any trouble locating a product, feel free to contact customer service for assistance.
Does your stock rotate?
Yes.
Do you offer discounts on large orders?
Orders over $1500 may be eligible for a discount. For more information, please contact customer service.
Do you offer gift certificates?
We do not offer gift certificates at this time.
How do I know if an item is in stock?
All items show the quantity that we have in stock at any particular time. The quantity in stock can be found in the lower left hand corner of the product description.
It says "Special Order Only" what does that mean?
This simply means that we do not stock this item but we can easily get it for you. Simply purchase the item and we will get it on its way immediately nothing more is required.
It says "Back Ordered" what does this mean?
This simply means that we have ordered more of this item and though we do not have it yet due to the popularity of it and generally the difficulty in ordering we are selling what is coming on a first come first serve basis.
